Privacy Policy:
1 Introduction
1.1 What’s On Harpenden takes the privacy of your information very seriously. This policy together with our Collection Notice, Terms of Use and Terms of Sale and explains how and for what purposes we use the information collected about you via www.whatsonstalbans.co.uk (referred to below as the “Site”). Please read this privacy policy carefully. By using the Site and any products and/or services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.
1.2 If you have any queries about the policy, please contact us at info@whatsonstalbans.co.uk and we will do our best to answer your questions.
1.3 In this privacy policy unless the context otherwise requires the following words shall have the following meanings:
1.3.1 “Loyalty Card” means What’s On Harpenden loyalty card which offers discounts, special offers and deals to all registered users through our Promotional Partners.
1.3.2 “Promotional Partners” means any business, affiliate, sponsor or commercial enterprise or other participants in any discount or offer scheme that may be available to you offering products and/or services whether through the use of the Loyalty Card or otherwise. For the avoidance of doubt Promotional Partners shall not deem What’s On St Harpenden to be a partner, agent, representative or joint venture in a legal context of such a Promotional Partner.
2 Personal information collected
2.1 We will collect the following personal information from you:
2.1.1 name, a user name, gender, date of birth;
2.1.2 e-mail address, postal address, telephone number;
2.1.3 your interests;
2.1.4 debit card number, issue number and expiry date
2.1.5 credit card number and expiry date;
2.1.6 records of any correspondence sent to us;
2.1.7 details of transactions carried out through the Site and the fulfilment of your orders;
2.1.8 details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2.2 Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of discounts and offers on products and/or services that your Loyalty Card has to offer.
3 Use of this information
3.1 We will use this information in order to:
3.1.1 administer your accounts with us;
3.1.2 process orders or applications submitted by you;
3.1.3 send you information about discounts and offers available through your Loyalty Card on products and services, where you have consented to be contacted for such purposes;
3.1.4 verify your identity;
3.1.5 carry out marketing analysis and make general improvements to our Site;
3.1.6 to obtain your views or comments on the services we provide;
3.1.7 to ensure that content from the Site is presented in the most effective manner for you and your computer;
3.1.8 to notify you about changes to the Site or service provided;
3.1.9 contact the winners of our competitions and to help us plan other promotional activity.
4 Sharing this information
4.1 Products and services available on this Site may be offered in conjunction with our Promotional Partners and any other participants in any discount or offer scheme that may be available to you through your Loyalty Card.
4.2 In order for those services to be provided we may provide some necessary details about you to Promotional Partners. We will tell you about this at the point we collect that information on the Site. Please note that certain discounts and offers on products and/or services available through our Promotional Partners may be unavailable if you do not want to disclose the personal information you are asked for.
4.3 We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
4.4 In addition we may pass your information onto one of our carefully selected Promotional Partners or to other carefully selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an e-mail to info@whatsonstalbans.co.uk.
4.5 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 (as amended from time to time).
4.6 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by law, a court order or for the purposes of prevention of fraud or other crime) or in order to enforce or apply our Terms of Use, Terms of Sale and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4.7 Other than as set out above, we will not disclose any of your personal information without your permission.
5 Information automatically collected from your computer
5.1 Log files/IP addresses: When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.
5.2 We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
6 Cookies
6.1 When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:
6.1.1 we can recognise you when you revisit the Site and so that you will not have to re-enter your details each time you visit the Site
6.1.2 to speed up your searches and store information about your preferences, in order to customise the Site to your individual interests
6.1.3 to track how our site is used and to improve and update our content
6.2 You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.
6.3 Please note that our advertisers, sponsors, Promotional Partners, and any other product or service provider on our Site may also use cookies, over which we have no control. Please refer to their cookies policy for information on how the use cookies.
7 Web beacons
7.1 The Site may contain electronic images known as web beacons (also known as clear gifs) that allow the Company to count the number of people that have visited the web pages contained on the Site.
7.2 The web beacons do not extract any personally identifiable information and are only used to track the effectiveness of a particular marketing campaign or web page.
8 Information about other products and services
8.1 From time to time we may send you information about any of our Promotional Partners products and services or any offers or discounts available through our Promotional Partners or any businesses offering discounts, savings or offers which may be available through your Loyalty Card and which we think may be of interest to you.
8.2 You can tell us to stop this at any time by sending an e-mail to info@whatsonstalbans.co.uk
8.3 Also, as mentioned above, we may pass your information onto one of our Promotional Partners or to other selected third parties to enable them to send you information which may be of interest to you but only if you have given us permission to do so. You can tell us to stop this at any time by sending an e-mail to info@whatsonstalbans.co.uk
9 Changes
9.1 We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
9.2 Any changes we may make to our privacy policy in the future will be posted on this page and, were appropriate, notified to you by email.
10 Use of forums or chat rooms
The Site may from time to time include chat rooms, forums, message boards, and/ or news groups (all of which will be governed by separate terms and conditions) on which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.
11 Security
11.1 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, therefore any transmission is at your own risk.
11.2 Where possible we have implemented technology and policies to safeguard your privacy from unauthorised access and improper use we use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us.
11.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
12 Linking to third party websites
12.1 We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that before submitting any personal data, you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
12.2 In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that before submitting any personal data, you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
13 Transferring your information outside of Europe
13.1 As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We also share information between our group companies, which are located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
13.2 If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
14 Your Rights
14.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such by contacting us at info@whatsonstalbans.co.uk
14.2 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
15 Contact us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@whatsonstalbans or write to us at What’s On Harpenden, 23 Brampton Road, St Albans, Herts AL1 4PP.
